Clearingstelle der Berliner Stadtmission



Tel: 030 690 33 5972
E-Mail: clearingstelle(at)

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What we do

We advise anyone in Berlin

  • who does not have health insurance.
  • who does not know if they are insured or have problems with their health insurance.
  • who is from abroad, including people who are undocumented.
  • who is uninsured and needs to go to the doctor.

Our consultation is free, confidential and available in many languages. Our team speaks German, English, Russian, Turkish, Bulgarian, Italian and French. We are able to provide interpreters for other languages.

You don’t have to tell us your real name.

Opening times

Coronavirus notice!

The Clearingstelle is still open, but is subject to the following limitations:

We do not currently offer any open consultation hours. Consultations will mainly take place over the phone.


Please get in touch via email or telephone to arrange an appointment. 



Please make an appointment or come to our walk-in sessions:

Please note that our capacity during the drop-in sessions may vary depending on staffing levels and numbers of clients. We therefore can’t guarantee that all those seeking advice will be able to speak to an advisor.

Monday: 10:00 – 12:30

Wednesday: 13:00 – 16:30

Thursday: 10:00 – 12:30

Our address: Lehrter Straße 68, 10557 Berlin - by the Hauptbahnhof (central station).

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